Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
A grade
Cool! Synthetics, but decent. Visually on the growth of 75 with a margin, on the tag size S, wash and put on, photo. My husband is happy, the child too, I like seals. Sewn well
Cool quality and price
The suit is just a bomb! For such money in general chic. 12 M ordered for a child 8 months (74 cm) sits wonderful. I think and in a year it will be good to sit. Definitely we will order more! Delivery 3 weeks to the Samara region
A wonderful suit, warm, bright. In winter it will be right.
this outfit is just as described, perfect for my girl! shipping was fast too, received it in less than 2weeks.
A good suit, in appearance very warm, but mistaken in size, 18 m well, very large, it feels like more
Chic Suit, soft, in size. Maybe a little less, took a gift and did not regret a drop
The costume is very beautiful and good. Everything, as in the photo. The fabric is soft, inside the fleece (tipo fleece). Washed in the typewriter-nothing changed (the color is bright, the shape did not lose). They took it for a year. Slightly too big (our height is 74 cm) but it's good. The quality of the seams is 5. a little stuck out the thread, but I cut them off and everything is OK. The hood is deep, warm. Lightning is good. In general, very satisfied) thanks to the store
It came quickly, the description of the exact purchase is satisfied with the use of this store, cheap and affordable.
Good Warm Suit
Fast delivery, the quality is good, a little stick out strings, there is no smell. Thank you store!
Delivery less than a month, very cool quality suit, the color is bright, as in the photo
A little thread, in the picture it seemed warmer, but it's even better. It says the size M, took on the growth
taille bien, donne bien chaud
костюм хороший, мягкий на 2 года взяли-2Т, подошёл. рост в нас-89см.
костюм отличный) на рост 74 р 80 хорошо есть запас)
after few washings it will be rubish because of material but if u wash with hands probably would be fine for longer. took size 18-24 for my 1year and 3 months old, vest fits good but jumper and trousers a wee bit big. Good for price anyway
классный, теплый костюмчик
Хороший костюм . Размер самый большой на годик примерно, не больше.
Все соответствует описанию, товар понравился, заказывали на размер больше, пришёл сильно большой, на весну будет самый раз, доставка очень порадовала
Я очень довольна покупкой, ни каких посторонних запахов, пришло за 3 недели, вообще думала что это двойка, но тройкой мне даже больше нравится
классный костюм, размер в размер(заказывали на 18 мес.) на тёплую осень
Брала по акции, все нормально. Минус на мой взгляд на желтки была не ровно отрезана ткать и остались нитки. Но это легко убирается. покупкой довольна. Спасибо продавцу. Доставка около 2 недель.
The suit is very cute