Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
thank you
I loved it.
Chic winter jacket, dutenkaya, size 8 t probably like 122/128. The fabric does not get wet. Interesting design. Delivery fast about 1 month recommend!
It's really beautiful, I liked it very much! I'll order more
Very pretty
Beautiful as in the picture! Only solid synthetic
Everything is clear
4 T approached the height of 92 cm with a margin, the child of 2.5. Quality is good, in the sleeves XB lining, quite warm
Very nice coat
Magnifique!
Отличная курточка, наш рост 130, рукава не короткие, нам подошло идеально.
Заказываю не в первый раз такую куртка. Проверенная, классная, теплая, не промокаемая, на нашу пражскую зиму супер. Размер 8Т идет как 122/128. Полуобхват по груди 42-43см. Магазин надежный, товар качественный. Очень довольна покупкой, рекомендую на 100 процентов. Стоящая куртка, внутри плотно набита дутым волокном. Доставка быстрая 22 дня прямо в руки.
на рост 122 с небольшим запасом. пошив отличный.
Received my order in 7 days
I ordered 10 tons for height 125 and age 10 years. In the sleeves is large, the length itself is also recommended for growth 130. in quality, the usual Chinese factory quality. On a warm autumn will do. It came within a month, the track was tracked. In general, I recommend to buy, walk the most in this jacket
Exactly as I needed for my son
Все соответствует
Short
This one is a bit on the smaller size. My son is six and usually fits size 5 or 6 so this is closer to what he can wear right away.oved the fabric, the thickness and my son calls it the cool jacket!
Super Jacket
Perfect
Took at the age of 3.5 years. A little with a margin, but I expected it. Sewn neatly. Hood on the strings. At the bottom of the jacket is only rubber, that is, it does not pull. Suitable for cold spring and autumn. Looks voluminous and warm. Until they tried it. it came very quickly.
The jacket is cool, the child really liked it. The seams are even, there is no smell. Seller recommend. Delivery less than a month.
Size 4t corresponds to 98/104 most likely even 104. The jacket is well sewn. Suitable for cold autumn and moderate European winter. Delivery Despite the epidemic was 1 month 1 week. I liked the goods. The order was satisfied and therefore the goods and the store with pleasure I recommend. I'll add... The outer fabric of the jacket looks like a waterproof, I think in the snow the jacket will not get wet, this is another plus.
The jacket is cool, the only minus the elastic band at the bottom, if the child raises his hands then the jacket is heated