Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Ok
Only four set our daughter tested for perfect fit. Child Day gift logo customized will like.
Really quick delivery, a little big but once tied up ok. Material a bit thin but great for the price
Size is small, for 5 years
very lovely just like in the pic
Nice dress. Only for a very long time.
Garna suknya. Duge is easy.
good, and fast shipping.
Lovely dress! Does not smell, the color matches. For 5,5 years they took a height of 140, only came up .... It was necessary to take a larger size .., but I think we'll wear a couple of times before the summer.
Good product
Very nice dress. I recommend it. Delivery 3 weeks.
At the height of 130 size 8 perfectly approached, slightly wide, but behind you can tie the bow harder. On the dress, the size is 140, I recommend
very nice for my 15 month old
Beautiful dresses
After payment, the store sent a message asking to replace the goods or return the money. replaced with a dress with a long sleeve and stars on the skirt. Is OK. The stars are only on the front, but I will transfer from the belt. Waist high. On the height of 100 cm dress 110 perfectly village. Threads do not stick out, skirts are even, which is already happy
Good dress, in size
Very nice. Vivid colors. Thin fabric for summer. Just a little fair in the waist stitching that doesn't stretch. If your daughter has a little tripilla, take one more size
Perfect. Thank you.
Well, of course the quality is tolerable. The width is large. Age 5 years here. And probably need a podjubnik, or it is not clear below hanging. Overall normal.
I ordered 29.12. Today 21.01 received at the post office. The dress is just wonderful I hope my granddaughter likes. Top HB, povyubnik like too, the tulle skirt itself. The loops correspond to the buttons. Sewn very neatly. Track tracked. Thank you very much for the fast delivery and quality goods.
It came quickly, the dress is good, with a smell). Cotton, we 5,5 years ordered 6 T. Sits perfectly, and on growth will go. Black Tag on white dress (you need to steam). Iron a whole problem, especially ryushechki. The steamer also does not cope well. In general, a very good dress for such money, simple and elegant. I advise
The order took 3 weeks to the Stavropol territory. The quality is good, the fabric is pleasant, there is no smell. Threads stick out a little. Not very comfortable buttonholes. At the daughter height of 98 cm, weight 15,5 kg, the dress is a little wide at the waist. In general, the purchase is satisfied.
Excellent dress, matches the photo and size. She took for 5 years (growth 110-116). Slightly stick out thread, not scary, quality good cotton lining, air skirt! It took a long 22 days to Saratov ..... but by the holiday managed to
Excellent dress, thin, light. At a height of 98 cm (3 years) 4 the size of the villages with a margin, but you can already wear it now. The top and lining is cotton, the top skirt is synthetic, but soft. Accessories quality. Delivery is very fast, the order has issued 27.10, and 10.11 parcel came to the country
Ordered T3 for a girl of 90 cm for 2 years, it will be a little more! But this is for the best! The dress is very beautiful, it claps up, the bottom is made of mesh cut and sewn! The dress is very cool!! I want to order the second as a gift!!! Thank you very much to the store for the fast delivery