Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Super fast frankly thank you despite the confinement 15j
The product arrived 4 days later than the estimated date. Everything has come in perfect condition. The dress is beautiful.
Nice suit. The daughter is delighted. Thank you!!! 3 T on the height of 100 cm on a thin girl perfectly sat down.
Perfecto
Gorgeous… done really well... The gloves are the same color dress and are fit bambini...mo lto satisfied. Thank you
Excellent dress daughter delighted after a month dressed several times exactly from the dress rhinestones quietly fall off but not critical, gloves all became in puffs but they are made of satin fabric it was clear) accessories all whole))))
It came pretty quickly. Baby is very satisfied
Very beautiful! Arrival in 15days.
Excelent
Perfect! Beautiful!!! Recommend it! My daughter is felicissima!
The quality of the product is excellent.
nice dress, fitts well, beautiful look
The dress really liked it. It came very quickly weeks 2 went. But a little hole ruined the mood.
Excellent quality. True to size
Beautiful dress for this price! Have this size for a 5 year old bought! Fits well. Called long! Cute with gloves and braid! Small maid is there happy note
Beautiful, finished very well!
Very fast delivery, after 10 days of order was in Moscow
Perfect. Took more 15 days that anticipated but worth it. Parfait. Cela mis 15 en plus du prévu more SA vaut le coup!
The dress is just a bomb!!!!! All as described. Honestly, the quality is better than I expected after reading reviews. On the back goes Cotton, satin on the skirt tight. With washing nothing shed, did not tear off (with the right mode, of course). The whole set is complete, all whole. Gloves are a little big, but the child does not interfere)) the size of us is perfect. We wear 110-116, took a dress for a height of 120. Thanks to the store, I recommend unequivocally! Such a chic kit for such not big money. Thought only at home we will wear, and it is possible to the ball;) waited a little longer than the promised.
Very nice for kindjes. They feel really a Elsa.
The goods came quickly. Packed well. Quality is good. The child really liked it. Seller recommend.
Looks great on my 5yearold, for 3yearold daughter is huge. Very good and comfortable dress
Excellent dress, it came to Moscow in 2 weeks. On the growth of 98 took the size of 100 (4 years). Daughter of medium build, the village is excellent. The gloves in the fingers are a bit large, there are threads on the edges, but they are not much and this is not a problem. Very satisfied
It's okay. Corresponds to the description. To Moscow a month.
I really liked the set, I ordered for my daughter a height of 110, but she is not thin, the dress is excellent! The plume is used for beautiful photos, and then cut off, for the child it will not be convenient to walk, but it's not a minus, patches and ballet flats are all in place. Skirt in the floor.