Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Excellent
Same as the photo
At 110 It is better to take a larger size, but when I ordered-there was no. And so, for this money-a good dress.
Beautiful
Beautiful
Magnifique
Is fine
Excellent dress, took for 5 years (size 104-110) size 5-6. The village is good, there is where to grow).
Beautiful.
Perfect!! She is very beautiful!!! Thank you very much fast shipping
Synthetics, but it looks good
Exactly as in the photo, the quality is excellent, it came very quickly! 2 T approached a girl 75 cm large with a small margin, as a gift put a hairpin
Beautiful dress, only it's short, I don't recommend for tall girls unless you choose a very large size for her. Good quality and delicate. My little girl didn't stay (she was 5, high)
Beautiful, lining moglaby be troszkę longer because barely zakrywa behind. 5 T my view this rozm. 110. Recommend & thank you stores
Shipping to Poland 17 days. Dresses are phenomenal! Carefully crafted and cotton. Waist have elastic band. Top is lace, down this cotton lining or with tiny doped polyester and two layer tulle. Size will fit for our 86. Seller dorzucił free clip, thank you!
Platishko really liked it, everything is as described. on The HB lining, it will not be hot in the summer. Seller recommend.
The dress is good, the threads do not stick out, there is no smell. I ordered a dress for 5 years size 5 T, the dress came up, only rather designed for a plump girl, we have to suture. And so the order is happy.
The dress is beautiful. Some where the threads stick out. Delivery mega fast. I did not expect to come so quickly. Thank you very much
Dress fire, for such a price.
Lovely dress, though the fabric not as soft as I expected, 65% cotton, 35% polyester. Well made, gorgeous color (dusty pink).
I really liked the dress, excellent product, good quality, bought 7T, dressed very well in my 5 year old daughter, better to wear longer, arrived in less than 2 months, very fast, I will buy others, recommend this store and I thank the store.
Dresses of excellent quality for such money. Correspond to age and growth. Thank you. Fast delivery, 2 weeks to Peter.
Excellent platiushko!!! Soft is not prickly! the store immediately sent and quickly reached!!!
Flowers are light air) on the morning just right) daughters 3 height 98 a little straight with a margin when you wear is not visible
Quality is good, I recommend