Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Cool, the daughter is delighted! All as in the description.
Отличные кроссовки , все светится (есть много режимов), заряжаются.
Кроссовки точно такие же как в описании! Но вот продавец не очень общительный отправлял посылку долго, на вопросы не отвечал, трек номер не отслеживался, посылка шла 2,5 месяца!
Классные кроссовки, очень ярко светятся, заряжаются, плохо только то, что кнопочки некуда спрятать, попадают все время под язычок и давят на ножку, надо все время поправлять
классные боты!
до Москвы заказ шел около месяца. продавец отправил через две недели, но другого размера ( больше). открывать спор и возвращать не стали. мигают здорово. ребенку понравились
хорошие кросы , размерная сетка верная
Everyone likes it, Doch and delighted. Both work, charging with them came, everything is fast and good. I ordered for growth, but I chose the size according to the reviews, we 1.5 cm before it, but they are fastened tightly, in the autumn you can wear.
кроссовки пришли в течение месяца,сыну очень понравились!цвет в точности как фото.очень ярко светятся!есть около 10 режимов подсветки. управляется подсветка с помощью кнопки. в комплекте зарядник на обе кроссовки. когда кроссовки пришли,одна была незаряжена,мигала неск.секунд и выключалась,но когда зарядили,все стало отлично!единственный минус,это как раз эта штучка,на которой кнопка включения и зарядник,она очень неудобно расположена. когда ребенок одевает кроссы,он ее постоянно задевает,и при хотьбе тоже,и я думаю что если так ее оставить,она недолго продержится и отвалится.и еще,когда ребенок ходит режимы иногда сами переключаются или выключаются.то ли это глюк,замыкает что то,то ли может при хотьбе кнопочка нажимается нечаянно ногой,пока не поняли точно.а в целом отличняе кроссовки!спасибо продавцу
Sneakers came up, the child is very pleased. The backlight works, the sneakers are charging!
Sneakers are cool, there are no foreign smells. only with the size was wrong. At a size of 16 cm ordered 17,5, they should be taken in size. The store sent the parcel quickly and the parcel came in 2 months.
Better than I expected, I recommend buying