Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
I like the board, but mostly I like my mother))) do not need to clean up... My daughter did not go very well (2 years)
The order came in 2 weeks, quickly, excellent water coloring, complete with a marker for water, I ordered with a rug coloring, but children under 3 years old are better not to buy, because the daughter will press the marker with all his strength and tear down the protective layer from the cardboard. Very good coloring
For small children, that's it. Small mat. Went almost a month, but this mail is wise, the wrong mail the parcel came
Good mat, without marriage. It's been a long time.
Mat for drawing Super, the child is very happy! Delivery is super fast, packed reliably! To the store many thanks for the excellent and quality goods!!! I recommend the product, the seller and his store!!!!
love it
Fast shipping. The child really likes. Thank you
Fast shipping but mat tiny. All comply with the description. Thank you
Exactly the description. He hasn't used it yet because it's a gift for a week from now.
A good small mat for drawing without foreign smells, a marker in the kit. Delivered to Primorsky Territory in 3 weeks. I did not communicate with the store.
A little smaller than I thought. But it's okay.
The child is 2.3-not interested. The toy is really not interesting
The order went a month and a week.
Super
Polecam
The small game mat Aquadoodle arrived in less than 15 days in France, sending and reception were really fast. As always with this store, I recommend, very pro, good communication, fast, and the quality is really good. I recommend +++
My son loves it. Thank you very much
Thank you!!! Corresponds to the description. Recommend!
Sheet for drawing water with a marker in the kit, an excellent solution for what, to teach the child to hold the pen in his hands and draw without compromising the surrounding objects and the child, TC drawing occurs with water-no traces around, accordingly, does not leave. Daughter of the year, with pleasure draws kalyaki on the sheet, learning to hold the felt pen in hand. The only thing for a week of use is the spout at the felt-tip pen "closed" and does not draw any more clearly, it is necessary to take several pieces in advance about the stock. But in general, satisfied with the toy! Excellent for teaching the child to draw
All comply with the description. Recommend.
The order was together with the drawing book, it came quickly, packed well, wrapped in a navel. It's whole. A little crumpled as it was folded. The size is small, you can not name a rug. 106₽
The goods came with others, in a normal package. The product is in accordance with the description. it is convenient to draw in the car when traveling. Recommend. I'll order more. Complete set.
Description exact. I'm happy with the purchase. I hope that the creases on the folds will not break quickly.
Sweet.
Everything matches! I ordered to study with students. Thanks for the order!)