Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Excellent product, well packaging, thank you very much to the store.
Very good packing. Very good quality. Same as the picture. I recommend it
Beautiful! Thank you
livraison très rapide pour le Québec, un mois environ. emballage adéquat, à bien protégé le colis. le produit reçu est conforme à celui proposé. c'est un excellent tampon encreur. il encre même les plus petits détails. je recommande ce produit et ce vendeur.
Ordered June 20th, delivery July 1st to Amsterdam Netherlands with DHL so its super fast less than 2 weeks!!! Paid 9eur, the product looks very good! havent tried it but they all look great :) recommended product and also recommended store, will buy again from this seller in the future
Item just as described.
Beautifully presented stamps are gorgeous thanks
Took 6 weeks for the item to arrive to Australia. When it did arrive, it was in a beautiful box and exactly as described. I haven’t used them yet so hopefully no issues there.
Good
Highly recommended.
Nice boxed set
Great set for building a picture. I wish they were clear so it would be easier to line the flowers up with the branches, but it's not too difficult. I wish the stamp itself was a little taller because I often end up getting some ink on the flat rubber back and that transfers onto the page when I stamp. This is still a very fun and versatile set. Love going over after with watercolour or markers.
Just what i wanted thank you!
Perfect!
All according to the description, stamps very nicely reflect on the paper.
This is my favorite store, I order here often, I immediately order a lot, the store makes discounts, answers promptly, quickly sends, everything always comes in time, I will order more, I recommend
Good working day flower positioning dipping the force rhythm
Beautiful sets
perfect
Good shipping, like the picture. Haven't tried But looks good.
All right, no complaints! I recommend!
Great products and fast delivery. Overall just awesome.