Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Super, thank you very much
Very satisfied. Dress as in the photo. It came quickly.
every thing are good.
the dresses are absolutely beautiful. I would love to leave a pic with my granddaughters wearing them but cant so hope you can see from this pic how beautiful they are. I would leave 5 stars but it took so long to get them. the store did communicate well though. will think about buying here again
Very good product, consistent with the ad.
Very nice dress. I like it. Thank you. Size on label is 140. I bought it for a girl 124 cm. Fits good.
All perfect
Very beautiful, I loved them
All compatible with your order. cute dress :). Delivery 2 weeks by courier, śledzona. Size 130 for slim 5-latkę (110cm) is a little refill .. Super Recommend :)
The dress is beautiful. Took on a child of 4,5 years. Length, as seen in the photo-below the knees. Slightly wide in the belt, but this case is regulated by a belt. Stitched qualitatively for such a cost. The child likes it. The top skirt is transparent, and behind it there are three more layers of fabric and due to this, the skirt is lush. Of course not as lush as in the photo of the store, but still looks good.
The skirt has more flight than I 'd like but it's beautiful
Beautiful dress, neatly sewn, very satisfied! Thank you!
The dress was received, the description matches, the dress is beautiful, but the lining is not made of cotton, so a little disappointed. To the store anyway thank you.
Very pretty. On growth, 104 took 120. a year for 3 is enough. Quality-for 10. thanks to the store! Highly recommend
Wonderful dress! Chic! Thank you to the store for such goods!
Sizes very zaniżona.Myslałam that 140 cm is everywhere the same. Otóż No. Chinese 140 cm this European 120 cm. besides sukieneczka very pretty. Odsprzedałam sąsiadce.
The dress is small, for 7 years I ordered the size of 9, because I knew earlier what it could be, so I shoot the star. And so it is very beautiful! Not summer, but at the prom straight! Thank you, the product is very satisfied!
Very nice for the price, i recommend. Came very quick
granddaughter love it
Good dress for baby 2 years in size
Everything is good as in the picture
Fray