Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddy Kingdoms (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddykingdoms.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddykingdoms.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddykingdoms.com
Best Buy on Ali .. She took the girl for five years .. Is perfect
Excellent jacket, dense filler and quality fabric, for 6 years sleeves only
The jacket is cool! Quality at a high level! The only thing that I thought was that it was up to minus 10! Winter will come see
Lovely jackets of good quality. They ordered two, a boy and a girl. On a child of 80 cm, the size of 24 m is larger, but it's not critical. Looks like an elongated coat!
Chic jacket! For a girl height of 100, 4 T bolshevat))))
On height 105 and weight 20 kg, too big
A thin little girl 9 years old came up. Quality for this money is very decent. I recommend the store and his product.
Excellent down jacket. With the size did not guess, 6T(120) for height 105 is great very decent, I think, we will wear it next year, I'm not an amateur of excessively free things on children. The color is not yellow, mustard. The hood is thin, the down jacket is light and soft, the pockets are deep. Less than 1300r just a gift. Sent the down jacket for a very long time, but the delivery itself is very, very fast.
Excellent jacket for your money.
Very warm and high-quality jacket.
I liked the jacket. The lock is smooth, the color is saturated, there are no threads sticking out. For 2,6 they took the size 3, with a small margin-goes into size. Filler uniform, I think for the winter to-10 is normal) the neck is only open, it is necessary to manishka or scarf.
good
140 size for my daughter 6 years old it is big, that's size 10T. But I like this jacket, no smells good jacket. I going to order other one, maybe this time 8T.
A good jacket, a little color is different, not so yellow. Its height 116 took 6T, it's 120 goes, so bolshevata, but it's not scary.
Top
Great jacket! At a height of 110 cm came up perfectly. The store long sent, about 5 days hung order, then came for a couple of weeks to RND. Thank you! There are no complaints about quality, all norms. But it's not winter! She's in the spring-autumn.
The quality of the jacket is good, I liked the model. The size was too big, but not critical (our height is 107 cm). On label height 120. But the delivery is oooochen long, did not wait, I had to buy in the store, because the weather ruined. The order was made on August 26, and received October 21 ....
A good jacket, pleasant to the touch. On a not very cold winter. On the child of 3,4 (height 102) just right.
The child is 98 cm tall! The jacket is elongated, on a sintepon. The son is thin, a little wide, but not critical
Came somewhere in three weeks, the quality is good
Great jacket!
Down jacket is good, but upset the marriage with sleeves. Because of the Chinese holidays, the shipment was delayed for a week
Great. Slightly small. On a cold autumn. And a scarf. T. K. Neck open. On height 125-yellow jacket size 130. Кирпичная-140 size
Excellent. On a cold autumn.
Jacket-coat, long, warm, the color is cool. The quality is good, the zipper closes well, there is no smell. For a child with a height of 99 cm by 4 года-4t with a margin of a little even. Got the parcel in 2,5 weeks. Purchase is incredibly happy. The child also liked))